RENT-A-CAR SAF

Bosnian English

LEGAL INFORMATION

Last Updated: October 18, 2025

Welcome to the Rentacar SAF website.
This page contains important information on how we process your personal data, how we use cookies, and in which cases we disclaim liability.
By using our website or services, you acknowledge that you have read, understood, and agreed to these terms.

1. Privacy Protection and Personal Data Processing

Rentacar SAF respects the privacy of its users and is committed to processing all collected data in accordance with the Law on Personal Data Protection of Bosnia and Herzegovina and relevant European regulations (GDPR, where applicable).

1.1. Types of Data We Collect

We collect data solely for the purpose of providing and improving our services:

a) Data collected via the website

  • Name and surname, phone number, email address, and any other information voluntarily provided through contact or reservation forms.

  • Technical information such as IP address, browser type, operating system, date, and time of visit.

  • Data collected via cookies and analytical tools (Google Analytics or similar).

b) Data collected during vehicle rental

  • Personal documents: ID or passport number, driver’s license number, expiration date, and country of issue.

  • Contact details (phone, email, home address).

  • Information about the reservation, contract, deposit, and payment method.

  • Vehicle usage records (rental period, pickup and return dates, mileage, etc.).

1.2. Purpose of Data Collection and Processing

Collected data is used exclusively to:

  • conclude and execute vehicle rental contracts,

  • communicate with clients (confirmations, updates, notifications),

  • fulfill legal and tax obligations,

  • enhance the safety and quality of our services,

  • protect the property, interests, and safety of our clients and the company.

Rentacar SAF will not use your data for marketing purposes without your explicit consent.

1.3. Data Storage and Protection

All data is securely stored in digital systems and/or locked physical premises.
Access is restricted to authorized Rentacar SAF personnel only.
Digital data is protected with encryption, backups, and firewalls.
Physical documentation is destroyed or archived according to legal retention periods.
Data is kept only as long as necessary to meet legal and contractual obligations.

1.4. Data Sharing

Your data is shared only in the following situations:

  • with official authorities, where required by law (e.g., police, courts, tax authorities),

  • with insurance companies or repair services in the event of an accident or damage,

  • with financial institutions (e.g., banks, payment processors),

  • with technical partners maintaining our website or hosting services, under strict privacy agreements.

Rentacar SAF does not sell, rent, or disclose personal data to third parties for commercial purposes.

1.5. Your Rights

Users have the right to:

  • request access to their personal data,

  • request correction of inaccurate or incomplete data,

  • request deletion of data (“right to be forgotten”) in accordance with the law,

  • restrict or withdraw consent for data processing,

  • file a complaint with the competent personal data protection authority.

To exercise any of these rights, please contact us via email: info@rentacar-saf.com

2. Cookie Policy

Our website uses cookies to provide a better user experience, analyze traffic, and improve functionality.

2.1. What Are Cookies?

Cookies are small text files stored by your browser on your device when you visit a website.
They allow us to recognize your browser during future visits and adapt content to your preferences.

2.2. Types of Cookies We Use

  • Essential cookies: enable core website functionality (e.g., forms, security).

  • Analytical cookies: help us understand how visitors use the website.

  • Marketing cookies: used only with your consent, to display relevant ads.

2.3. Managing Cookies

You can accept or decline cookies at any time through your browser settings.
Disabling cookies may limit certain features of the site but will not prevent basic browsing.

3. Disclaimer

The content published on the Rentacar SAF website is provided for informational purposes only.
While we strive to ensure all information is accurate and up to date, we do not guarantee its completeness or reliability.

3.1. Limitation of Liability

Rentacar SAF shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of information or services provided on this website.
Users acknowledge that they use the information and services at their own risk.

3.2. Third-Party Links

Our website may contain links to external websites for additional information.
We do not control or take responsibility for the content, accuracy, or privacy policies of third-party sites.

4. Contact Information

Rentacar SAF
Address: Sarajevo, Bosnia and Herzegovina
Email: info@rentacar-saf.com
Website: https://www.rentacar-saf.com